Returns and refunds
It is your responsibility to inspect the goods immediately upon receipt and contact us by telephone or e-mail if you do not receive your order or the items appear to be damaged or faulty within 48 hours.

If you believe you have received damaged or incorrect goods, you must contact us by e-mail or in writing within seven working days of your receipt of the goods and provide us with your order reference number. If we ask you to return the goods to us we will pay the cost of the return shipping. If we do not receive notification within seven days, any shortage, damage or other deficiency will be deemed to have occurred after delivery to you.

If, in our opinion, the returned goods are damaged we will provide you, at our option, with replacement goods or a refund for the total costs of the goods.

If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping. We will also charge you an administration fee of 10% of the cost of your original order.

If you wish to return unwanted goods, please ensure that any product you have bought is in original condition, unworn or unused and sent back to us with its original packaging. Your statutory rights are not affected.

Unwanted goods Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will NOT be refunded.

Returned goods will only be accepted where a returns authorisation has been given. For your own protection, please obtain a receipt from the carrier, as we accept no responsibility for lost parcels.

Special or customised items cannot be returned unless faulty.

If you choose to return an item to Dvdandlotsmore please allow up to 14 days for administration.

All returns must be returned before any refund or exchange is offered.

Dvdandlotsmore

04/01/08

Return Address

Mr J.Conlane

200a Connsbrook Avenue

Belfast

bt41jz

N.I